When will my order ship?
All orders will ship within 1-2 business day after the order has been placed. Please add one business day to any shipping estimate.

How long will it take for my order to ship and deliver?
You can check the following tab to check the time and amount for different countries. If you need an express shipment, please send a request to info@senseofsymmetry.com

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Europe A: Austria, Belgium, Bulgaria, Cipro, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxemburg, Malta, Netherland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Europe B: Albania, Andorra, Belarus, Bosnia And Herzegovina, Canary Island, Faroe Island, Gibraltar, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, Norway, Republic Of Macedonia, Serbia, Switzerland, Turkey, Ukraine

North America: USA, Canada

Rest of the world: Australia, Bahrain, Brunei, China, Egypt, Greenland, Hong Kong, India, Japan, Kuwait, Malaysia, Mexico, Morocco, New Zeland, Philippines, Russia, Saudi Arabia, Singapore, Sri Lanka, Sud Korea, Taiwan, Thailand, United Arab Emirates, Vietnam

Others: Indonesia, Oman, Philippines

How can I track my order?
You can find your tracking information on your order confirmation email. If you’re having trouble finding your order confirmation email, feel free to reach out on email at info@senseofsymmetry.com

My tracking says my order was delivered, but I haven’t received it—what do I do?
Oh no! Reach out to the Sense of Symmetry Customer Experience Team with your tracking information and correct shipping address. We’ll get your issue sorted out as quickly as possible.

There will be duties on my international order?
Duties may be due upon delivery – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.

Receive in duties paid: DDP – Import duties & taxes are paid upon checkout.

For all orders shipped inside the European Community there will not be any duties to apply. 

For all order below the value of 800$ shipped to U.s.a. there won’t be any duties to apply.

For all order shipped to Canada, Japan, Korea, Switzerland there won’t be any duties to apply.

Can I edit/cancel my order after it has been placed?
Our orders are packaged and shipped out quickly after they are placed to ensure that your items arrive to you as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We'll do our best to change the shipping address, but we can't always catch it in time.

Where do Sense of Symmetry Shoes ship From?
All Sense of Symmetry shoes ship from our warehouse in Civitanova Marche, Italy (MC).